Frequently Asked Questions
INSTALLATION
How do I order the iCast System?
To order the iCast System the customer must contact sales via e-mail or phone and agree to a Subscription Agreement and pay a setup fee to cover the cost of the installation.
What is the cost of an iCast System?
The equipment, installation, and subscription costs are determined by the number of screens and type of installation requested by the customer. Typically most customers choose a one, two or three screen system. There are several different payment options and methods available to the customer. Contact sales at 1.877.87.ICAST or sales@icastmultimedia.com for a price quote.
What is the Installation Process?
Once a system type is chosen and the Subscription Agreement is completed, a representative will discuss placement, mounting options and network details for your install. An install date is reserved and our team of professional installers usually can complete your install in one day. The entire process is completed within 30 days from selection of the system to completion.
Can I add or subtract screens?
Each location can be customized, based on the Subscriber’s needs. We encourage our customers to add screens as their practice grows. An additional installation charge and Subscription Agreement must be agreed to before completion of work. Additional screens and configuration of the iCast System must only be completed by iCast approved technicians.
How long does it take to actually install?
The iCast system takes approximately one day per location to install. Typically the best day to conduct an install is during a date where patient volume is lower than normal.
Who pays for the installation?
iCast Multimedia covers all installation costs. This includes installation materials and supplies, shipping and handling, mounting, electrical, network configuration and cleanup of unused materials.
What type of Internet connection do I need?
DSL, Cable, or T-1 broadband connection is required. Wi-Fi wireless compatibility is preferred.
EQUIPMENT
Who owns the equipment?
All of the equipment used for the iCast System is the property of iCast Multimedia for the term of the subscription agreement, (unless the system is pre-paid). Ownership of hardware transfers from iCast Multimedia to the customer at the completion of the 36 month contract.
Who supports the equipment?
iCast Multimedia provides free technical support for all equipment throughout the life of the subscription.
What do I do if my iCast System stop working?
Call or e-mail iCast Multimedia. 1.877.87.ICAST (1-877-874-2278). support@icastmultimedia.com .
What happens at the end of the Subscription Agreement?
At the completion of the 36 month agreement the customer may choose to extend the agreement at a significant discount. iCast Multimedia valued customers are extended deeply discounted offers in most cases. Often Subscribers can lock in an additional long term agreement with up to a 50% discount with pre payment.
There are five types of content currently available for the iCast System.
Educational - These clips educate and inform your patients and do not promote any specific brand or product. These useful clips inform patients about health care concerns.
Branded - These multimedia clips promote a specific brand or product. These are useful in helping the practice increase sales.
Custom Spots - These are clips provided by the practice that are used for practice building or custom made to help promote products and services unique to the practice.
New Spots - Each Subscriber receives news, sports and local weather updated twice daily.
Entertainment - These multimedia clips entertain the customer with news, sports and weather information.
You may change the videos on your system as many times as you like. Multimedia may be previewed and selected at icastmulitmedia.com with your customer login. For assistance with your video selections please contact support.
Content comes from three different places: iCast Multimedia, vendors and our Subscribers. iCast Multimedia offers several professionally produced educational clips that can be used to educate your patients. Vendors provide a variety of clips promoting their products and services. Content that you request and/or provide will be made available for your practice only.
Yes. You the customer may play movies or television on the system at your discretion. iCast recommends that you reserve the majority of time for iCast Channel content.
Once installed, the iCast System cannot be removed or canceled at any time during the 36 month period without paying the balance of the Subscription fees.
Multimedia can be viewed at www.icastmultimedia.com by clicking on the Customer Login link and logging in with a username and password. For a temporary username and password, please contact your iCast Multimedia Support.
New multimedia content is added to our library everyday. With new advancements in the health care industry, and new products coming from vendors almost weekly - there is always new multimedia clips available from iCast Multimedia.
News, sports and weather are updated in real time! Often you will notice that information is more current through the iCast Channel feed than from broadcast television or radio.
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